Simple returns, handled with care.
If something isn't right, our support team is here to help. Contact us before sending anything back.
Return eligibility
Items must be unused, in original condition, and in original packaging. Returns must be requested within 30 days after delivery. Items sent back without contacting us first may not be accepted.
How to start a return
- Email contact@dakellstore.com with your order number.
- Our team reviews your request and sends the next steps.
- Pack the item securely and follow the instructions provided.
Refunds
Once your return is received and inspected, approved refunds are processed within 7–10 business days. Your bank or payment provider may take additional time to post it.
Shipping costs
Return shipping is non-refundable unless the item is defective, damaged, or incorrect (in which case it's free). If an order was delivered correctly but a new shipment is needed (exchange or address correction), a flat reshipment fee of US$ 8.00 applies.
After payment, email contact@dakellstore.com with your confirmation and we'll arrange the new shipment.
Damaged or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos. We'll review and make it right.