⚠️ BEWARE OF ORDER ADDRESSING
The Dakell Store will arrange for the shipment of the products to the address that the customer requests. Therefore, so that there are no obstacles to the delivery of your order, we ask that you pay attention when filling in the address at which you wish to receive your order.
🔴 ABSENT RECIPIENT
Make sure there will be someone at the address to receive your products. If there is no one at the address to receive the order, the package will be returned to the sender, requiring the payment of a new shipping fee to resend the product.
🟡 INCORRECT OR INCOMPLETE ADDRESS
Loja Dakell is not responsible for the incorrect or incomplete filling of the destination address of orders placed in the store. In case the delivery is not carried out due to a discrepancy in the address informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping fee, in the amount of US$ 15 to resend the product.
🗓 PROCESSING DEADLINE
After your order has been processed and payment has gone through our system, the next steps are: picking, packing, and shipping. This process usually takes about 1-3 business days.
⏰ DEADLINE FOR SHIPPING THE PRODUCT AND TRACKING CODE
You will receive the tracking code in the email registered with the purchase within 7 business days after processing your order. To track your order, simply enter the following page and paste the tracking code you receive in your email.
📦 DELIVERY DEADLINE
Delivery time is estimated from 15 to 35 business days after the order is dispatched. However, adverse factors such as delays in customs clearance in the country of destination, strikes by the local Post Office, impossibility of delivery due to climatic factors or risk areas, national holidays, may add a few days to the delivery of the product. However, the maximum warranty period is 60 working days. Our products are imported from the United States, Europe and Asia. There are situations where an order may be delivered in two or more shipments as products may be shipped from different suppliers. In this case, you will receive a tracking code for each shipment.
Average delivery times:
North America, Europe and East Asia : 20 days
Middle East and Central Asia: 30 days
South America and Africa: 60 days
📢 IMPORTANT NOTES
The company is not responsible for customs fees, and the buyer is responsible for payment and resolution with the competent bodies.
BY MAKING A PURCHASE ON OUR SITE, THE CUSTOMER DECLARES TO BE AWARE OF AND AGREE TO EVERYTHING THAT IS DESCRIBED ABOVE ✅