Follow your order, step by step.
As soon as your order ships, we email your tracking link. It usually takes 1–3 business days after you order.
Find your tracking link
- Look for the email with the subject "A shipment from order" followed by your order number. Check your spam folder too.
- Tap View your order or the tracking number in that email.
Reading your tracking
- No updates yet: a new tracking number can take a few days to show its first update.
- Origin abroad: most parcels travel internationally, so you may see a country other than yours, including in Asia.
- Quiet for a few days: parcels can go several days between scans, especially around customs.
When to contact us
Write to contact@dakellstore.com with your order number if tracking shows no movement for 15 business days, or if your order hasn't arrived 10 business days after the longest delivery estimate. We'll arrange a replacement or refund. We respond within 24–48 hours (1–2 business days).