Politique de remboursement
Return & Refund Policy
If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions below.
Return Period
You may request a return or exchange within 30 days after receiving your order.
Return Conditions
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- All tags, manuals, and accessories must be included
Items that do not meet these conditions may not be accepted. Engraved pieces are made for you and can't be returned unless they arrive defective, damaged or incorrect.
How to Request a Return or Exchange
Contact us at contact@dakellstore.com with your order number, product name, the email used during purchase, and the reason for your request. Our support team will provide instructions for the return process.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective, damaged or incorrect.
Reshipment fee If an order was delivered correctly but a new shipment is needed (for example, an exchange or an address correction on the customer's side), a flat reshipment fee of US$ 8.00 applies. Our support team will share the payment instructions and arrange the new shipment after confirmation.
Damaged or Incorrect Items
Contact us as soon as possible with your order number and clear photos. We'll review and make it right.
Orders That Don't Arrive
If tracking shows no movement for 15 business days, or your order hasn't arrived 10 business days after the longest delivery estimate, contact us and we'll arrange a replacement or refund.
Refunds
Once the returned item is received and inspected, refunds will be processed within 7–10 business days, to your original payment method. Credit card refunds may take additional time to appear on your statement, depending on your payment provider.