Simple returns, handled with care.
If something isn't right, our support team is here to help. Contact us before sending anything back.
Return eligibility
Items must be unused, in original condition, and in original packaging. Returns must be requested within 30 days after delivery. Items sent back without contacting us first may not be accepted.
Engraved pieces are made for you, so they can't be returned unless they arrive defective, damaged or incorrect.
How to start a return
- Email contact@dakellstore.com with your order number.
- Our team reviews your request and sends the next steps.
- Pack the item securely and follow the instructions provided.
Refunds
Once your return is received and inspected, approved refunds are processed within 7–10 business days, to your original payment method. Your bank or payment provider may take additional time to post it.
Shipping costs
Return shipping is non-refundable unless the item is defective, damaged, or incorrect (in which case it's free). If an order was delivered correctly but a new shipment is needed (exchange or address correction), a flat reshipment fee of US$ 8.00 applies.
After payment, email contact@dakellstore.com with your confirmation and we'll arrange the new shipment.
Damaged or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos. We'll review and make it right.
Orders that don't arrive
If tracking shows no movement for 15 business days, or your order hasn't arrived 10 business days after the longest delivery estimate, contact us and we'll arrange a replacement or refund.