Returns & Refunds

Simple returns, handled with care.

We want every Dakell piece to arrive as expected. If something is not right, our support team is here to help.

30-Day Return Window Request a return within 30 days of receiving your order.

Unused Condition Items must be unused and returned in the original packaging.

Support First Contact us before sending any item back.

Return eligibility

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Returns must be requested within 30 days after your order has been delivered.

Items sent back without contacting us first may not be accepted.

1. Contact support Email us at support@dakellstore.com with your order number.

2. Wait for instructions Our team will review your request and send the next steps.

3. Send the item back Pack the item securely and follow the return instructions provided by our team.

Once your returned item is received and inspected, we will notify you about the status of your refund.

Approved refunds are processed within 7-10 business days.

Your bank or payment provider may take additional time to post the refund to your account.

Return shipping costs are non-refundable unless the item is defective, damaged, or incorrect.

If your order arrived damaged or you received the wrong item, contact us right away so we can make it right.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We’ll make it right

Our support team can help you check eligibility, start a return, or solve an order issue.