Refund policy
Return & Refund Policy
At Dakell Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions below.
Return Period
You may request a return or exchange within 30 days after receiving your order.
Return Conditions
To be eligible for a return or exchange:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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All tags, manuals, and accessories must be included
Items that do not meet these conditions may not be accepted.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us at:
Please include:
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Order number
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Product name
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Email used during purchase
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Reason for return or exchange
Our support team will provide instructions for the return process.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
Once the returned item is received and inspected, refunds will be processed within 7–10 business days.
Credit card refunds may take additional time to appear on your statement, depending on your payment provider.